Shipping Policy

Last Updated: May 2024

Welcome to Cokhach. We are committed to providing a reliable, transparent, and efficient shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from our store.

Please review this policy carefully before placing an order. By completing a purchase through Cokhach, you agree to the shipping terms outlined below.

Overview

At Cokhach, we proudly offer a collection of quality backpacks, handbags, shoulder bags, travel bags, and wallets. We work diligently to ensure that every order is processed quickly and delivered securely.

Our fulfillment process includes:

• Order verification
• Order processing and packaging
• Carrier pickup
• Shipment tracking
• Final delivery to the customer

We strive to provide accurate delivery estimates; however, actual delivery times may vary depending on destination, weather conditions, carrier operations, holidays, and other factors outside our control.

Shipping Destinations

We currently ship to customers throughout the United States.

If shipping restrictions apply to a specific location, customers will be notified during checkout or shortly after the order is placed.

Order Processing Time

All orders undergo a processing and handling period before shipment.

Processing Schedule

Orders are processed Monday through Friday, excluding major holidays.

Orders are not processed, packed, or shipped on Sundays or recognized holidays.

Daily Order Cut-Off Time

To help ensure prompt shipment, we operate with the following daily cut-off schedule:

Orders submitted before 5:00 PM EST on a business day will begin processing the same business day.

Orders submitted after 5:00 PM EST will be processed on the next business day.

Examples

Shipping Rates

We maintain simple and transparent shipping pricing.

Standard Shipping Fee

The shipping charge is displayed during checkout before payment is completed.

No hidden shipping fees are added after checkout.

Estimated Delivery Timeline

Once an order has been processed and shipped, it enters the transit phase.

Delivery Timeline

Most customers receive their orders within the estimated delivery window. However, delivery times are estimates and are not guaranteed.

Shipping Timeline Examples

The following examples illustrate typical delivery expectations.

Business days do not include Saturdays, Sundays, or public holidays.

Delivery Carriers

To provide dependable service and nationwide coverage, Cokhach partners with trusted shipping carriers.

Your order may be delivered by:

• USPS
• UPS
• FedEx

Carrier selection is determined based on destination, package characteristics, shipping efficiency, and operational availability.

We reserve the right to choose the most suitable carrier for each shipment.

Order Tracking

Tracking information is provided for all shipped orders whenever available from the carrier.

Once your order has been dispatched:

1. A shipping confirmation email will be sent.
2. Tracking information will be provided.
3. Customers may monitor shipment progress through the carrier's tracking system.

Tracking updates are generated by the shipping carrier and may take up to 24–48 hours to appear after the shipping label is created.

Delivery Services & Tracking

Customers are responsible for providing an accurate email address to receive shipping and tracking notifications.

Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information is accurate and complete before submitting an order.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Contact information

Incorrect or incomplete addresses may result in:

• Delivery delays
• Additional carrier charges
• Returned shipments
• Failed deliveries

Cokhach cannot be held responsible for delays caused by inaccurate address information provided during checkout.

Address Changes

If you need to update your shipping address after placing an order, please contact our support team as soon as possible.

Address modifications can only be made before an order enters the shipping process.

Once a package has been shipped, we may be unable to change the delivery address.

Undeliverable Packages

A shipment may be returned to us if:

• The address is invalid
• The address is incomplete
• Delivery attempts fail
• The package is refused by the recipient

If a package is returned, we will contact the customer regarding available options.

Additional shipping fees may apply for reshipment requests.

Delayed Deliveries

Although we strive to meet estimated delivery windows, delays may occasionally occur due to factors beyond our control.

Possible causes include:

• Severe weather conditions
• Transportation disruptions
• Carrier capacity issues
• Holiday shipping volume
• Natural disasters
• Security inspections
• Incorrect address information

Delivery estimates should be considered approximate and not guaranteed delivery commitments.

Lost Packages

If tracking information indicates that a package may be lost in transit, customers should contact us promptly.

Our team will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Investigation timelines depend on the carrier's procedures and requirements.

Damaged Shipments

We carefully package every order to help ensure safe delivery.

If your package arrives visibly damaged:

1. Retain all packaging materials.
2. Take photographs of the package and product.
3. Contact our customer support team promptly.

Providing detailed documentation helps expedite the review process.

Partial Deliveries

In rare situations, items within the same order may arrive separately.

This can occur when:

• Products ship from different fulfillment locations
• Carrier routing requires separate shipments
• Inventory allocation results in split shipments

Tracking information will reflect shipment activity whenever multiple packages are involved.

Delivery Availability

Delivery dates and times are determined by the shipping carrier.

Cokhach cannot guarantee:

• Specific delivery dates
• Weekend delivery
• Evening delivery
• Signature requirements unless explicitly provided by the carrier

Carrier policies and local delivery practices may vary by location.

Risk of Loss

Ownership and responsibility for products transfer to the customer upon confirmed delivery by the shipping carrier to the shipping address provided during checkout.

Customers are encouraged to monitor tracking updates and arrange secure receipt of packages when possible.

Holiday Shipping

During peak shopping periods and major holidays, order processing and transit times may be longer than normal.

Customers are encouraged to place orders early when purchasing for holidays, special occasions, or time-sensitive events.

Customer Support

If you have questions regarding shipping, tracking, delivery status, or address updates, our support team is available to assist you.

Support Information

Store Name: Cokhach

Email: support@cokhach.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

We strive to respond to customer inquiries as quickly as possible during business hours.

Policy Updates

Cokhach reserves the right to update, revise, or modify this Shipping Policy at any time to reflect operational changes, carrier updates, legal requirements, or service improvements.

Any updates will become effective immediately upon publication on our website.

We encourage customers to review this page periodically to stay informed about our current shipping practices.

Contact Us

For any shipping-related questions, delivery concerns, or tracking assistance, please contact:

Cokhach
Email: support@cokhach.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We appreciate your trust in Cokhach and look forward to delivering your order safely and efficiently.