Cancel/ Change Order Policy

Last Updated: May 2024

At Cokhach, we understand that customers may occasionally need to cancel or modify an order after it has been placed. We strive to process orders quickly to ensure timely delivery, which means cancellation and modification requests must be submitted as soon as possible.

This policy explains the procedures, eligibility requirements, and limitations related to order cancellations and order changes.

Overview

Once an order is placed, it enters our fulfillment process, which includes order verification, processing, packaging, and shipment preparation.

Because orders are processed promptly, cancellation or modification requests may only be accommodated if the order has not yet progressed too far in the fulfillment process.

We encourage customers to carefully review all order details before completing checkout.

Cancellation Eligibility

Orders may be canceled if the cancellation request is received before the order has entered processing or shipment preparation.

Cancellation Summary

Cancellation requests are reviewed individually based on the current status of the order.

How to Request an Order Cancellation

To request an order cancellation, please contact our customer support team immediately after placing your order.

Required Information

Please provide:

• Full name
• Order number
• Email address used for the order
• Cancellation request details

Submitting complete information helps us review your request as quickly as possible.

Cancellation Approval

If your order has not yet entered processing, we will make reasonable efforts to cancel the order.

If the cancellation is approved:

• The order will be canceled.
• No cancellation fee will be charged.
• Any eligible payment already collected will be refunded.

If the order has already entered processing or shipment preparation, cancellation may no longer be possible.

Orders That Cannot Be Canceled

Unfortunately, cancellation requests cannot be approved when:

• The order has already been shipped.
• A shipping label has been generated and assigned.
• The package has been transferred to a shipping carrier.
• Fulfillment activities have already been completed.

In these situations, customers may be eligible to use the return process described in our Return & Refund Policy after receiving the order.

Order Modification Requests

Customers may request changes to an order after it has been placed.

Possible modifications may include:

• Shipping address corrections
• Recipient name corrections
• Contact information updates
• Product quantity adjustments
• Product selection changes

All modification requests are subject to review and approval.

Change Order Eligibility

Changes may only be possible before the order enters fulfillment processing.

Modification Summary

We cannot guarantee that modification requests can be completed once processing has begun.

Shipping Address Changes

Customers are responsible for providing accurate shipping information during checkout.

If you discover an error in your shipping address, contact us immediately.

Address changes may be accepted if the order has not yet entered shipment preparation.

Once an order has been shipped, address changes are generally no longer possible.

Cokhach is not responsible for delivery issues resulting from inaccurate information provided during checkout.

Product Changes

Requests to change products after an order is placed may be accommodated if:

• Inventory is available.
• Processing has not yet begun.
• The order has not been shipped.

If the requested replacement item has a different price, additional payment or a partial refund may be required before the modification can be completed.

Changes to Contact Information

Customers may request updates to:

• Email address
• Phone number
• Recipient information

Such requests should be submitted as soon as possible to avoid communication or delivery issues.

Refunds for Approved Cancellations

If a cancellation request is approved after payment has been received, the refund will be processed to the original payment method.

Refund Timeline

Processing times may vary depending on the financial institution or payment provider.

No Cancellation or Modification Fees

Cokhach does not charge:

• Cancellation fees
• Order modification fees
• Administrative processing fees

Fee Summary

Duplicate Orders

If you accidentally place multiple orders, please contact us immediately.

We will review the order status and make reasonable efforts to cancel duplicate orders that have not yet entered processing.

Prompt communication increases the likelihood that duplicate orders can be canceled successfully.

Fraud Prevention

For security purposes, certain cancellation or modification requests may require additional verification before changes can be made.

This process helps protect customers from unauthorized account activity and fraudulent transactions.

Limitation of Availability

While we strive to accommodate cancellation and modification requests whenever possible, we cannot guarantee approval of every request.

Approval depends on:

• Order status
• Inventory availability
• Fulfillment stage
• Carrier processing status
• Operational limitations

Related Policies

Additional information regarding shipping, returns, refunds, and website usage can be found in our:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Terms of Service

Customers are encouraged to review these policies for complete information regarding purchases and order management.

Contact Us

If you need assistance with an order cancellation or modification request, please contact us as soon as possible.

Cokhach

Email: support@cokhach.com

Customer Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Our support team will review your request and provide assistance based on the current status of your order.

Cokhach reserves the right to update or modify this Cancel/Change Order Policy at any time. Any changes will be posted on this page with an updated revision date.