Privacy Policy

Last Updated: May 2024

At Cokhach, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By accessing or using the Cokhach website, you acknowledge that you have read and understood this Privacy Policy.

About This Privacy Policy

This Privacy Policy applies to information collected through the Cokhach website and related services.

Throughout this policy:

  • "Cokhach," "we," "us," and "our" refer to Cokhach.
  • "You," "your," and "customer" refer to website visitors, customers, and users of our services.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, and Return & Refund Policy.

Information We Collect

We may collect information that you voluntarily provide when interacting with our website and services.

Personal Information

The personal information we may collect includes:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information
  • Order history
  • Customer service communications

This information is collected when you:

  • Place an order
  • Create an account
  • Subscribe to communications
  • Contact customer support
  • Submit inquiries or requests

Information Collected Automatically

When you visit our website, certain information may be collected automatically through technology and website functionality.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referral sources
  • Website interaction data
  • Session information
  • Date and time of visits

Such information helps us improve website functionality, security, and customer experience.

Cookies and Similar Technologies

Cokhach may use cookies and similar technologies to enhance website performance and user experience.

Cookies may be used to:

  • Remember customer preferences
  • Maintain shopping cart functionality
  • Analyze website traffic
  • Improve website performance
  • Enhance security
  • Personalize user experiences

Most web browsers allow users to manage or disable cookies through browser settings. However, certain website features may not function properly if cookies are disabled.

How We Use Your Information

We may use collected information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Managing customer accounts
  • Providing customer support
  • Communicating regarding orders
  • Sending shipping updates
  • Responding to inquiries
  • Improving products and services
  • Enhancing website functionality
  • Preventing fraud and unauthorized activity
  • Complying with legal obligations

We only use information as reasonably necessary to operate and improve our business.

Order Processing and Payment Information

When you place an order, payment information is used solely to process transactions and fulfill purchases.

We do not store complete payment card information on our systems unless required by authorized payment processing arrangements.

Payment transactions are handled through secure payment service providers.

Marketing Communications

If you choose to subscribe to promotional communications, we may send information regarding:

  • New products
  • Special offers
  • Store updates
  • Marketing campaigns
  • Promotional announcements

You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Transaction-related communications, such as order confirmations and shipping updates, may still be sent when necessary.

How We Share Information

We do not sell customer personal information.

We may share information with trusted third parties when necessary to operate our business and provide services.

These parties may include:

  • Payment processors
  • Shipping carriers
  • Technology providers
  • Website hosting providers
  • Analytics providers
  • Customer support service providers

Information is shared only to the extent reasonably necessary to perform business functions.

Shipping and Delivery Partners

To fulfill customer orders, we may provide necessary shipping information to delivery service providers, including:

  • USPS
  • UPS
  • FedEx

Information shared may include:

  • Recipient name
  • Delivery address
  • Contact information

Such information is used solely for shipment and delivery purposes.

Legal Compliance and Protection

We may disclose information when required to:

  • Comply with applicable laws
  • Respond to lawful requests from authorities
  • Protect our legal rights
  • Enforce our policies
  • Prevent fraud or security threats
  • Protect customers and business operations

Data Retention

We retain information for as long as reasonably necessary to:

  • Fulfill orders
  • Maintain business records
  • Resolve disputes
  • Enforce agreements
  • Meet legal and regulatory obligations

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect customer information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Misuse
  • Loss

While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your jurisdiction and applicable laws, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to information
  • Requesting correction of inaccurate information
  • Requesting deletion of information
  • Requesting restrictions on certain processing activities
  • Withdrawing consent where applicable

Requests will be reviewed and handled in accordance with applicable legal requirements.

Account Information

Customers may review and update account information where account functionality is available.

It is your responsibility to maintain accurate and current account information.

Providing inaccurate information may affect order fulfillment and customer service.

Children's Privacy

The Cokhach website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that information from a child has been collected unintentionally, we will take reasonable steps to remove such information.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party privacy practices
  • Third-party content
  • Third-party policies
  • Third-party security practices

Customers are encouraged to review the privacy policies of any external websites they visit.

International Data Transfers

Information may be processed, stored, or transferred in locations where our service providers operate.

By using our website, you acknowledge that information may be transferred and processed in accordance with this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We reserve the right to update, revise, or modify this Privacy Policy at any time.

Changes will become effective upon publication on this page unless otherwise stated.

Customers are encouraged to review this Privacy Policy periodically to remain informed about how information is collected and used.

Contact Us

If you have questions regarding this Privacy Policy, your personal information, or privacy-related requests, please contact us:

Cokhach

Email: support@cokhach.com

Customer Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

We are committed to addressing privacy-related inquiries in a timely and professional manner.

Cokhach reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.