Payment Policy

Last Updated: May 2024

At Enercase, we are committed to providing a secure, convenient, and reliable checkout experience. To ensure every transaction is protected, we currently accept trusted online payment methods that use advanced encryption and security technologies.

All payments are processed through secure third-party payment providers. We do not store your complete payment information on our servers.

Accepted Payment Methods

Enercase currently accepts the following payment methods:

Customers may select their preferred payment option during checkout, subject to availability and eligibility.

PayPal

PayPal is one of the safest and most widely used online payment platforms.

When choosing PayPal at checkout, you may be able to:

• Pay using your PayPal balance
• Pay using a linked bank account
• Pay using eligible debit or credit cards connected to your PayPal account
• Complete purchases without sharing your financial information directly with our store

PayPal transactions are processed in accordance with PayPal's own security systems, verification procedures, and terms of service.

Venmo

We also accept Venmo for eligible customers.

Depending on your account and device, Venmo allows you to:

• Pay directly from your Venmo balance
• Use linked bank accounts
• Use eligible debit or credit cards connected to Venmo
• Complete checkout quickly through supported devices and browsers

Venmo availability may vary depending on your geographic location, device compatibility, and Venmo account eligibility.

Secure Payment Processing

Your security is important to us.

Enercase partners with trusted payment processors that use industry-standard security measures, including:

• SSL (Secure Socket Layer) encryption
• Secure payment gateways
• Fraud detection technologies
• Payment authentication systems

For your protection, Enercase does not store your full payment card details or sensitive financial information.

Currency

All prices displayed on the Enercase website are listed in:

United States Dollars (USD)

If your bank or payment provider uses another currency, exchange rates and any applicable conversion fees are determined by your financial institution.

Payment Authorization

After an order is submitted, your selected payment method may undergo authorization and verification.

Orders may be delayed, placed on hold, or canceled if:

• Payment authorization is unsuccessful
• Billing information cannot be verified
• Fraud prevention systems require additional review
• Payment information appears incomplete or inaccurate

If additional verification is required, our customer support team may contact you before processing your order.

Payment Verification

To help protect both customers and our business from unauthorized transactions, some orders may require additional verification.

Verification may include confirmation of:

• Billing information
• Payment ownership
• Shipping information
• Customer identity when necessary

These security measures help maintain a safe shopping environment for everyone.

Failed Transactions

Payments may occasionally fail for reasons including:

• Insufficient account balance
• Incorrect payment information
• Payment provider restrictions
• Security verification failure
• Technical issues with the payment provider
• Temporary service interruptions

If your payment is unsuccessful, please verify your payment information or contact your payment provider for assistance before trying again.

Order Confirmation

Once your payment has been successfully authorized and your order has been accepted, you will receive an order confirmation email.

Your confirmation email generally includes:

• Order number
• Purchased products
• Payment summary
• Shipping details
• Customer support information

Please keep this email for your records.

Taxes

Applicable taxes, if required by law, will be calculated during checkout based on the shipping destination.

Any applicable taxes will be clearly displayed before you complete your purchase.

Fraud Prevention

Enercase reserves the right to refuse, cancel, or temporarily hold any order that appears to involve:

• Fraudulent activity
• Unauthorized payment use
• Identity misrepresentation
• Violation of applicable laws or regulations

If necessary, customers may be asked to provide additional information before an order can be processed.

Refunds

Approved refunds will always be returned to the original payment method used for the purchase.

Refund eligibility is governed by our Return & Refund Policy.

Third-Party Payment Providers

Payment services available on our website are provided by independent third-party payment processors.

Customers using PayPal or Venmo are also subject to the respective terms, conditions, privacy policies, and security practices of those providers.

Enercase is not responsible for the policies or decisions made by these independent payment providers.

Contact Us

If you have any questions regarding payment methods, billing, payment verification, or transaction issues, please contact us.

Enercase

Email: support@enercase.com

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

Our customer support team will be happy to assist you with any payment-related inquiries.

Enercase reserves the right to update or modify this Payment Methods Policy at any time. Any changes will become effective immediately upon posting on this page, with the revised "Last Updated" date displayed above.