Payment Policy

Last Updated: May 2024

At Cokhach, we strive to provide a secure, convenient, and seamless shopping experience. To accommodate our customers' preferences, we offer multiple trusted payment methods through secure payment processing providers.

All transactions are encrypted and processed using industry-standard security measures to help protect your payment information.

Accepted Payment Methods

Cokhach currently accepts the following payment methods:

Customers may select their preferred payment option during checkout, subject to availability and eligibility.

Credit and Debit Cards

We accept major credit and debit cards, including:

• Visa
• MasterCard
• American Express
• Discover
• Diners Club

When paying by card, customers must provide accurate billing information associated with the payment method.

Card transactions are subject to authorization and verification by the issuing financial institution.

Digital Wallets

For faster and more convenient checkout, Cokhach supports several digital wallet payment options.

Available Digital Wallets

• Apple Pay
• Google Pay
• Shop Pay
• Venmo
• PayPal

Digital wallet availability may vary depending on device compatibility, browser settings, geographic location, and payment provider requirements.

PayPal Payments

Customers may choose PayPal as a secure payment option during checkout.

PayPal allows customers to:

• Pay using their PayPal balance
• Pay using linked bank accounts
• Pay using eligible credit or debit cards
• Utilize available PayPal services according to PayPal's terms and conditions

PayPal transactions are subject to PayPal's own verification and security procedures.

Secure Payment Processing

Cokhach does not directly store customers' complete payment card information on our servers.

Payments are processed through trusted third-party payment service providers that employ industry-standard security technologies, including encryption and fraud prevention measures.

These providers are responsible for securely handling payment information during the transaction process.

Currency

All prices displayed on the Cokhach website are listed in:

United States Dollars (USD)

If your financial institution operates in a different currency, exchange rates and conversion fees may apply according to your bank or payment provider's policies.

Payment Authorization

When an order is submitted, the selected payment method may be subject to authorization and verification procedures.

Orders may be delayed, canceled, or placed on hold if:

• Payment authorization fails
• Billing information is inaccurate
• Fraud prevention measures require additional review
• Payment cannot be verified

Customers may be contacted if additional information is required to complete verification.

Payment Verification

To help protect customers and prevent unauthorized transactions, certain orders may undergo additional verification procedures.

Verification may include confirmation of:

• Billing information
• Payment method ownership
• Shipping information
• Customer identity when necessary

These measures help maintain a secure shopping environment for all customers.

Failed Transactions

A payment may fail for several reasons, including:

• Insufficient funds
• Incorrect billing information
• Expired payment methods
• Bank restrictions
• Security verification failures
• Payment provider issues

If a transaction fails, customers should verify their information and contact their payment provider if necessary.

Order Confirmation

Once a payment has been successfully authorized and the order is accepted, customers will receive an order confirmation email.

The confirmation email typically includes:

• Order number
• Purchased items
• Payment summary
• Shipping information
• Customer support contact details

Customers should retain this information for future reference.

Taxes

Applicable taxes may be calculated and displayed during checkout based on the shipping destination and applicable legal requirements.

Any taxes collected will be clearly presented before the customer completes payment.

Fraud Prevention

Cokhach reserves the right to refuse, cancel, or hold any order suspected of:

• Fraudulent activity
• Unauthorized payment use
• Misrepresentation
• Violation of applicable laws or regulations

In such cases, customers may be contacted for additional verification before order processing can continue.

Refunds

Approved refunds will be issued to the original payment method used during the purchase.

Refund Summary

Refund eligibility and procedures are governed by our Return & Refund Policy.

Third-Party Payment Providers

Certain payment methods available on our website may be offered and managed by third-party payment providers.

Customers using these services remain subject to the applicable terms, conditions, and privacy policies of those providers.

Cokhach is not responsible for policies, practices, or decisions made by independent payment service providers.

Contact Us

If you have any questions regarding payment methods, payment verification, transaction issues, or billing concerns, please contact us:

Cokhach

Email: support@cokhach.com

Customer Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Our team will be happy to assist you with any payment-related inquiries.

Cokhach reserves the right to update or modify this Payment Methods Policy at any time. Any changes will be posted on this page with an updated revision date.