Return & Refund Policy

Last Updated: May 2024

At Cokhach, customer satisfaction is important to us. We want you to feel confident when purchasing our backpacks, handbags, shoulder bags, travel bags, and wallets. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

Please review the policy below to understand your rights, responsibilities, and available options regarding returns, exchanges, and refunds.

Return Eligibility

Customers may request a return within 60 calendar days of receiving their order.

To be eligible for a return, items must meet the following conditions:

• The return request is submitted within 60 days of delivery.
• The item is unused or only minimally handled for inspection purposes.
• The item is returned in its original condition.
• All original tags, accessories, and packaging are included whenever possible.
• The item is not damaged due to misuse, negligence, improper handling, or unauthorized modification.

Returns that do not meet these conditions may be declined.

Return Window

Customers are encouraged to inspect their order promptly upon delivery and contact us as soon as possible if assistance is needed.

Items Eligible for Return

The following product categories may generally be returned if they satisfy the eligibility requirements outlined in this policy:

• Backpacks
• Handbags
• Shoulder Bags
• Travel Bags
• Wallets

All returned items are subject to inspection upon receipt.

How to Start a Return

To initiate a return, please contact our customer support team.

Contact Information

Store Name: Cokhach

Email: support@cokhach.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

When contacting us, please include:

• Full name
• Order number
• Product name(s)
• Reason for return
• Photographs (if the item is damaged, defective, or incorrect)

Our support team will provide instructions for the next steps.

Return Process

The return process typically follows these steps:

Customers should not send returns without first contacting our support team.

Unauthorized returns may experience delays in processing.

Damaged, Defective, or Incorrect Items

If you receive:

• A damaged item
• A defective item
• An incorrect item
• An item different from what was ordered

Please contact us as soon as possible after delivery.

To help us resolve the issue efficiently, please provide:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging when applicable

Our team will review the situation and determine the appropriate resolution.

Refund Policy

Once the returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed back to the original payment method used for the purchase.

Refund Information

Refund processing times may vary depending on your financial institution, card issuer, or payment provider.

No Return Fees

Cokhach does not charge:

• Return processing fees
• Restocking fees
• Refund handling fees

Fee Summary

Customers will receive the approved refund amount without deductions related to return or refund processing.

Refund Approval

Refunds are generally approved once the returned merchandise has been inspected and verified to meet the conditions outlined in this policy.

Refund approval may be denied if:

• The item shows signs of excessive use.
• The item is returned outside the permitted return period.
• The item is returned in an unacceptable condition.
• Required components are missing.

If a refund cannot be approved, our support team will provide additional information regarding the decision.

Exchanges

If you wish to exchange a product for another item, please contact our customer support team.

Exchange availability depends on current inventory levels and product availability at the time the request is received.

If an exchange is not possible, a return and refund solution may be offered when applicable.

Late or Missing Refunds

If your refund has been approved but you have not yet received the funds:

1. Review your bank or payment account.
2. Contact your credit card company or payment provider.
3. Contact your financial institution regarding pending transactions.

Some financial institutions may require additional processing time before funds appear in your account.

If you have completed these steps and still need assistance, please contact us.

Order Cancellation

Customers who wish to cancel an order should contact us as quickly as possible.

Orders may be canceled before they enter processing or shipment stages.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, customers may use the return process described in this policy after receiving the order.

Return Shipping Instructions

Return shipping instructions will be provided by our support team after reviewing the return request.

To ensure proper processing:

• Follow the instructions provided by our team.
• Package items securely.
• Include any requested documentation.
• Retain shipping records until the return process is completed.

Failure to follow provided instructions may result in processing delays.

Customer Responsibilities

Customers are responsible for:

• Providing accurate order information.
• Following return instructions supplied by Cokhach.
• Packaging returned items appropriately.
• Submitting return requests within the designated return period.

Limitation of Liability

Cokhach reserves the right to refuse returns or refunds that do not comply with the terms outlined in this policy.

Nothing in this policy affects any rights that may be available to consumers under applicable laws.

Contact Us

If you have questions regarding returns, refunds, exchanges, or order concerns, please contact us:

Cokhach

Email: support@cokhach.com

Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We are committed to providing prompt assistance and a fair resolution for all customer service inquiries.

Last Updated: May 2024

Cokhach reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.